Federal Member for Bendigo, Lisa Chesters is reminding residents that ‘No one Deserves a Serve’, highlighting the impact of abuse and violence on workers in the retail and fast food industries.
“We’re getting closer to the silly season and as shops and restaurants get busier I’d like to remind local residents to be patient and show respect to staff,” Ms Chesters said.
The ‘No one Deserves a Serve’ campaign was launched by the Shop, Distributive and Allied Employees Association (SDA), who say more than 85% of their members have experienced abuse from a customer.
“No one deserves to be abused at work; it is unacceptable and can have serious impacts on physical and mental health,” Ms Chesters said.
“The person working behind the counter or register is someone’s friend or family member.
“We need an industry wide change on this issue, and everyone plays a role – from workers and employers, to customers and the community.”
Gerard Dwyer from SDA says abusive and violent customer behaviour is one of the top health and safety issues impacting Australian retail and fast food workers.
“Workers have the right to a safe environment,” Mr Dwyer said.
“We’re calling on employers to take a zero tolerance approach to abusive and violent behaviour.
“It’s also a reminder for customers to respect retail and fast food workers when you’re shopping or going through a drive-thru.”
FRIDAY, 01 NOVEMBER 2019