Lisa Chesters MP has launched a survey to get feedback from Central Victorians about their NBN experiences and internet service.
The first round of the survey will arrive in the mailboxes of almost 29,000 households across the Bendigo electorate late this week, with a second round to be sent to the remaining residences in October as the NBN rollout progresses.
“Access to reliable, affordable internet has become vital to our everyday lives,” said Ms Chesters.
“Whether it is people trying to run a business, children trying to do their homework or even simply trying to communicate with friends and family, so much of our lives is now online.
“For years, Central Victoria has experienced significant problems with connectivity and unreliable internet access. Even with the rollout of the NBN, I know many people across the Bendigo electorate continue to have a negative internet experience.
“I’ve heard from too many businesses who have tried to connect to NBN and have been left without phone or internet services for weeks. Many are also saying that the NBN is slower than their former ADSL service.
“I’ve met with business owners, like Nicholas Bate at Bendigo Foot Clinic, who are being advised by their IT managers not to connect to the NBN.
“Every day, local residents contact my office with NBN complaints – they are having problems connecting, there are problems with drop outs, there are problems with speeds and there are complaints about paying for a service they are not receiving.
“The fact is Malcolm Turnbull’s second rate NBN is a failure and is not delivering the speeds or reliability Central Victorians need.
“I’ve sent out this survey via snail mail to gather information I can use to advocate and lobby for improvements to the internet experience of Central Victorian residents and businesses.
“I plan to take this feedback to the Minister, to call on the Liberal Government to fix this mess and provide the NBN service Central Victorians were promised and deserve,” said Ms Chesters.
The survey can also be accessed online at http://www.lisachesters.org/nbn_and_telecommunications