Federal Member for Bendigo, Lisa Chesters MP today announced that Labor’s NBN Service Guarantee will tip the scales back to Bendigo consumers and give NBNCo clear expectations – lift your game or you’ll face penalties.


“This is a great announcement for Bendigo as far too many local businesses and residents continue to have shocking NBN experiences,” Ms Chesters said.

During today’s announcement Ms Chesters met with businesses in Killian’s Walk and Centre Way Arcade who have had a negative NBN experience to discuss how Labor’s NBN service guarantee policy will ensure their business stays connected.


Ms Chesters spoke with Flight Bar, City Copy Works, Fountain Health Foods and Cartwright Optometrist. All businesses have experienced difficulties with NBN connections and service, one business is yet to be connected.


“The NBN is a critical project for Central Victoria’s future – but under the Liberal Government, consumers are paying the price for faults, downtime and poor service.


“Currently there are no meaningful remedies to make NBN accountable for missed appointments and customer downtime.


“That’s why Labor is acting to support small businesses and consumers by developing clear standards for connection timeframes, fault repair timeframes, and missed technician appointments.


“If NBNCo doesn’t meet these standards then they’ll be fined and the consumer will be compensated – it’s that simple.


“We can’t have small businesses going weeks without internet and phone services,” Ms Chesters said.


As part of this policy, responsibility for wholesale NBN service standards and the consumer pass through will be consolidated within the ACCC to ensure there is a single line of regulatory oversight.


Labor will work with the ACCC, NBNCo, experts and other key stakeholders to develop and finalise the standards and set appropriate penalty amounts. Penalties will be structured around individual consumer outcomes, with stronger penalties in place to help safeguard small businesses from excessive downtime.


“Labor’s policy will mean fewer delays, less downtime and better accountability,” Ms Chesters said.